Some answers to frequently asked questions.
If there is anything of interest to you not covered here, or elsewhere on our site, please contact us.
How do you select the right Master Caregiver for me or my loved one?
Our highest priority is to provide an enriching experience for our clients. We start with a comprehensive meeting and assessment process allowing us to match the Master Caregiver who is best suited for you or your loved one. After the initial placement, our detailed follow-up process ensures a seamless fit.
Will our Caregiver be the same person each time?
Our care program is designed to ensure consistency of care. To meet that goal, we assign a primary Master Caregiver to you or loved one.
How may a Caregiver assist with medication?
Caregivers may assist with medication reminders. The medication schedule will be reviewed upon the initial consultation. If additional assistance is needed, this will be discussed at the initial care meeting.
Does a Master Caregiver have specialized training in specific care?
Our Master Caregivers have many years of experience and can provide specialized service according to our client's needs. Currently, we can provide care in the specific areas of Alzheimer's and dementia, vascular dementia, hospice, HIV/AIDS, and surgical recovery.
How soon can service start?
Service can start as soon as we complete our comprehensive assessment process and match one of our Master Caregivers to your care. In case all available Master Caregivers are assigned, we will place the prospective client on a waiting list and convert to care as soon as possible.
What kind of contract is required for services?
An executed service agreement is required to commence services.
How are the Caregivers screened?
A Master Caregiver has undergone a full spectrum background review, screening and testing. Additionally, all care staff are certified, insured and bonded.
If I have a problem or question, whom should I contact?
Each month you will receive a confirmation of your care schedule. This document will also have full contact details for all company personnel charged with your care. Additionally, our main line is available 24 hours a day, 7 days a week,to ensure prompt attention to any call.
Is someone available after hours?
We subscribe to the belief that customer care does not end at the end of the workday. With the Master Caregiver Company, you will never be alone. The contact details that we provide you at the beginning of the month as part of the confirmation of care schedule are each available 24 hours a day.
What form of payments do you accept?
We accept payments via check, credit cards and electronic funds transfer (EFT).
What kind of insurance do you accept?
If you have long term care insurance, we can become an approved provider of services through your carrier. When we invoice you, we will send a copy of the invoice to your carrier so you may file your claim.
Do you accept Medicare or Medicaid?
We do not accept either Medicare or Medicaid.
Do you also provide care services to those in nursing homes, hospitals or assisted living facilities?
Yes, we provide elder care and companionship to those who prefer additional assistance and personal custom care outside of the home environment.
What are your rates and minimum hours of service?
To ensure quality service, we maintain a four hour minimum of service per day. Rates and terms of service including the length of service and number of days will be detailed and customized.
Do you provide care services for children?
Our focus at the moment is adult and geriatric care. As such, we do not provide services to children.