How do you select the right Master Caregiver for me or my loved one?
Our highest priority is to provide an enriching experience for our clients. We start with a comprehensive meeting and assessment process allowing us to match the Master Caregiver who is best suited for you or your loved one. After the initial placement, our detailed follow-up process ensures a seamless fit.

Will our Caregiver be the same person each time?
Our care program is designed to ensure consistency of care. To meet that goal, we assign a primary Master Caregiver to you or loved one. 

How may a Caregiver assist with medication?
Caregivers may assist with medication reminders. The medication schedule will be reviewed upon the initial consultation. If additional assistance is needed, this will be discussed at the initial care meeting and if necessary, a referral will be provided. 

Does a Master Caregiver have specialized training in specific care?
Our Master Caregivers have many years of experience and can provide specialized service according to our client's needs. Currently, we can provide care in the specific areas of Alzheimer's and dementia, vascular dementia, hospice, HIV/AIDS, surgical recovery, Parkinson's, and ALS.

How soon can service start?
Service can start as soon as we complete our comprehensive assessment process and match one of our Master Caregivers to your care. In case all available Master Caregivers are assigned, we will place the prospective client on a waiting list and convert to care as soon as possible. 

What kind of contract is required for services?
An executed service agreement is required to commence services.

How are the Caregivers screened?
A Master Caregiver has undergone a full spectrum background review, screening and testing. Additionally, all care staff are certified, insured and bonded.

If I have a problem or question, whom should I contact?
You will be provided with the direct number of each of our administrative team who are all available 24-hours a day, every day.

Is someone available after hours?
We subscribe to the belief that customer care does not end at the end of the workday. With the Master Caregiver Company, you will never be alone as each of our administrative team is able to you 24-hours a day, every day.

What form of payments do you accept?
We accept payments via check, credit cards and ACH.

What kind of insurance do you accept?
We do not accept any form of insurance. If you have long-term care insurance (LTCI), you can advise your carrier that you have selected our company. Your carrier will reach out to us and we will provide the carrier the necessary information for your reimbursement. We are approved by all major LTCI carriers.

Do you accept Medicare or Medicaid?
We do not accept either Medicare or Medicaid.

Do you also provide care services to those in nursing homes, hospitals or assisted living facilities?
Yes, we provide our services to those who prefer additional assistance and personal custom care outside of the home environment or during a hospital stay.

What are your rates and minimum hours of service?

Please call our office and we will be happy to discuss our rates.

Do you provide care services for children?
Our focus is adult and geriatric care. As such, we do not provide services to children.

fREQUENTLY ASKED QUESTIONS

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​   Tel: 713.528.6577

Some answers to frequently asked questions.

If there is anything of interest to you not covered here, or elsewhere on our site, please contact us. 

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